Frequently asked questions

The questions we hear most about buying enterprise storage by part number.

How do I know a drive will fit my server?
Order by the manufacturer part number and it will match. If you only have a server model or an old drive label, contact us and we will identify the correct part and any approved alternatives.
What does drive condition mean?
New drives are unused. Recertified and refurbished drives are professionally tested and graded before shipping. Each product page states the exact condition and the warranty that applies.
Are these genuine OEM drives?
Yes. We supply genuine manufacturer drives. Brand names and part numbers are used only to identify the parts we sell.
What warranty do I get?
Every drive is warranty backed. New drives carry manufacturer warranty where applicable; recertified and refurbished drives carry a US IT Hardware warranty shown on the product page.
How fast do orders ship?
In-stock items ordered before 2pm CT ship the same business day. Most US orders arrive within 2-5 business days, with expedited options at checkout.
Can I pay by purchase order?
Yes. We accept POs and offer net terms for qualifying businesses, education, and government buyers. See our For business page to get set up.
Can you source a part that is not listed?
Often, yes. Send us the part number and quantity and we will quote availability, including end-of-life and allocated parts.
What is your return policy?
Unopened, unused drives can be returned within 30 days for a refund. Dead-on-arrival or failed drives are handled under warranty at no cost. Contact support for a return authorization.