Warranty & RMA

Every drive we ship is covered. If one fails within its warranty window, we replace it.

Last updated June 2026

Coverage by condition

New drives carry the manufacturer warranty where applicable. Recertified and refurbished drives are tested before shipping and carry a US IT Hardware warranty stated on each product page. The exact term for any item is shown in its condition details.

Dead on arrival

If a drive does not work out of the box, contact support within 30 days of delivery. Verified DOA drives are replaced with expedited shipping at no cost.

Filing an RMA

Contact support with your order number and the drive serial. We will issue an RMA number and return instructions. Once the drive is received and tested, we ship a replacement or issue a refund per your preference.

Data responsibility

Back up and securely erase any data before returning a drive. We cannot recover or be responsible for data left on returned media.