Return Policy

For purposes of this Return Policy, “Delivery Date” means the date on which the applicable product is delivered to the customer or the customer's designated delivery address, as reflected by the applicable carrier's delivery record.

Unless otherwise expressly stated, all applicable refund and replacement periods begin on the Delivery Date, rather than the invoice date or order date.

Unless otherwise stated for a particular product:

Refunds — 14 Days

Refund requests must be submitted within fourteen (14) days of the Delivery Date.

Once the 14-day refund period has expired, an eligible product may no longer be returned to US IT Hardware for a refund under this Return Policy.

Replacements — 30 Days

Replacement requests may be submitted during the full thirty (30) day period beginning on the Delivery Date.

Customers are encouraged to report product problems and initiate replacement requests promptly rather than waiting until the end of the 30-day period.

The 30-day replacement period corresponds with the US IT Hardware Standard 30-Day Warranty described in our Warranty Policy.

Items identified as, “This item may be returned for a replacement or refund within 30 days only” are subject to this Return Policy.

Refund eligibility expires after 14 days from the Delivery Date, while replacement eligibility remains available through the 30-day period, subject to the conditions of this policy.

All returns require a valid Return Merchandise Authorization (“RMA”) number issued by US IT Hardware before the product is shipped back.

To initiate a return or replacement request, email [email protected]

Please provide your order or invoice number, product information, Delivery Date, and reason for the requested return or replacement.

Please allow up to two (2) business days for authorization and issuance of an RMA number.

Packages received without a valid RMA number may be refused or returned to the sender at the sender's expense.

Once an RMA has been issued, the authorized merchandise must arrive at US IT Hardware within ten (10) calendar days after the RMA issuance date, unless US IT Hardware provides a different deadline in writing.

The RMA number must be clearly displayed on the outside of the return package.

DOA Products

For products determined by US IT Hardware to be Dead on Arrival (“DOA”), US IT Hardware will provide or pay for reasonable return shipping.

Mistaken Shipments

If US IT Hardware ships the wrong product or otherwise makes a fulfillment error, US IT Hardware will provide or pay for reasonable return shipping.

Customer-Initiated Returns

For eligible returns resulting from a change of mind, customer preference, incorrect product selection, compatibility issues, or another reason not caused by an error or defect attributable to US IT Hardware, the customer is responsible for return shipping costs.

Customers should use a trackable shipping service and retain proof of shipment.

Returned merchandise must be received in the condition required for the applicable return category.

Unless otherwise authorized, products should include all components, accessories, manuals, documentation, cables, adapters, packaging, and other materials originally supplied with the product.

US IT Hardware may inspect and test returned merchandise before determining the applicable refund or replacement remedy.

Unless otherwise required by applicable law or expressly agreed in writing, the following are not eligible for return:

• Products physically damaged after delivery due to misuse, abuse, neglect, accident, improper handling, or improper installation;
• Products modified, altered, repaired, disassembled, or otherwise changed by the customer or an unauthorized third party;
• Sealed retail-box products after the applicable manufacturer or retail packaging seal have been opened, where identified as non-returnable after opening;
• Software after the applicable package seal has been broken or software has been activated or used;
• Software licenses and license keys;
• Digital or intangible goods;
• Downloadable products;
• Services;
• Service contracts;
• Service agreements;
• Activation codes or electronically delivered licenses; and
• Products specifically identified as non-returnable at the time of purchase.

A twenty-five percent (25%) restocking fee applies to eligible customer-initiated returns unless:

• the product qualifies as DOA;
• US IT Hardware shipped the wrong product;
• the return is otherwise attributable to an error by US IT Hardware; or
• US IT Hardware expressly waives the fee in writing;

The restocking fee will be deducted from the applicable refund.

Premium, expedited, special-handling, and other optional shipping charges are non-refundable unless the charge resulted from an error attributable to US IT Hardware or applicable law requires otherwise.

Replacement orders are generally shipped using standard ground shipping.

Expedited shipping for replacement orders is available at the customer's expense.

If your order arrives with an incorrect product, missing item, or other discrepancy, please contact US IT Hardware within twenty-four (24) hours of the Delivery Date.

Where the error is attributable to US IT Hardware, we will provide or pay for reasonable return shipping and work to provide the correct product or otherwise resolve the issue.

Customers should retain the original packaging, shipping labels, packing slips, and other documentation until the issue has been resolved.

If a shipment arrives with visible external damage, customers should, where reasonably possible, refuse delivery and promptly notify the carrier.

If damage is discovered after opening:

• Preserve the original packaging and shipping materials;
• Notify the carrier promptly and request an inspection where applicable; and
• Contact US IT Hardware so that we can assist with the applicable claim.

Shipping damage should be reported to US IT Hardware within two (2) business days of the Delivery Date.

If a product is received defective or is Dead on Arrival (“DOA”), kindly contact us as promptly as possible.

US IT Hardware may request reasonable information or troubleshooting steps to determine whether the product qualifies as DOA.

If the product is determined to qualify as DOA, US IT Hardware will provide or pay for reasonable return shipping and process an eligible replacement in accordance with this Return Policy.

The US IT Hardware Standard 30-Day Warranty applies to eligible products during the applicable 30-day warranty period beginning on the Delivery Date, as described in the Warranty Policy.

Products returned as DOA or defective may be inspected and tested by US IT Hardware.

If testing determines:

• No Fault Found (“NFF”); or
• the reported issue results from incompatibility with the customer's hardware, software, configuration, operating environment, or other system,

the product may be treated as a standard customer-initiated return rather than a DOA return.

Where permitted by applicable law, a $10 testing/diagnostic fee may apply, together with any applicable restocking fee.

Approved refunds must relate to a refund request submitted within the 14-day refund period beginning on the Delivery Date.

Refunds will generally be processed within ten (10) business days after US IT Hardware receives and completes inspection of the returned merchandise.

The refund may be reduced by applicable:

• restocking fees;
• non-refundable shipping or premium shipping charges;
• testing or diagnostic fees;
• missing-component charges; or
• other charges expressly permitted by this Return Policy or applicable law.

Refunds will generally be issued to the original payment method.

A confirmation email will be sent once the refund has been processed.

Eligible replacement requests may be submitted during the 30-day replacement period beginning on the Delivery Date.

Customers are encouraged to initiate RMA and replacement requests promptly.

Approved replacement orders are generally shipped using standard ground shipping.

Expedited shipping is available at the customer's expense.

Replacement availability is subject to inventory.

If the same product is unavailable or discontinued, US IT Hardware may provide another remedy in accordance with the applicable product terms, Warranty Policy, manufacturer warranty, or applicable law.

Certain products may be subject to manufacturer-only warranty service and may not be eligible for a replacement directly through US IT Hardware.

Where applicable, customers must contact the manufacturer for warranty service, repair, replacement, or technical support.

After the applicable 30-day US IT Hardware replacement and Standard 30-Day Warranty period expires, products are generally no longer eligible for return or replacement through US IT Hardware under this Return Policy.

However, an applicable manufacturer's warranty may continue beyond the 30-day period.

Customers seeking warranty service after the US IT Hardware 30-day period should review the applicable manufacturer's warranty or contact the manufacturer directly.

Products sold as part of a CTO (“Configure-to-Order”) Bundle are subject to the applicable product-specific return terms.

Unless otherwise stated:

• Individual CTO Bundle items may be eligible for replacement during the applicable 30-day period beginning on the Delivery Date.
• Individual CTO Bundle components are not eligible for an individual refund.
• Additional product-specific restrictions may apply.
• Applicable manufacturer warranties remain independent.

A Combo Special consists of two or more products that must be purchased together to receive a promotional discount.

Unless otherwise stated:

• Individual Combo Special items may be eligible for replacement during the applicable 30-day period beginning on the Delivery Date.
• If an individual Combo item is returned for a refund within the 14-day refund period, the promotional discount attributable to the Combo will be deducted from the refund.
• If the promotional discount exceeds the refundable value of the individual item, the individual item may not be eligible for a refund. The customer may instead be required to return the entire Combo Special.

Example: If a Combo Special provides a $10 promotional discount and one item is returned for a refund, the applicable $10 discount will be deducted from the refund amount.

Orders consisting of ten (10) or more units of the same product purchased under a single purchase order may be treated as quantity or bulk purchases.

Unless otherwise agreed in writing before the order is accepted, quantity purchases may be non-refundable once the order has been completed, subject to applicable replacement provisions, manufacturer warranties, product-specific terms, written agreements, and rights that cannot legally be waived.

Products that are specially ordered, configured, customized, built to customer specifications, or otherwise procured specifically for a customer may be subject to additional return restrictions.

Any such restrictions will be disclosed in the applicable quotation, order confirmation, product listing, or written agreement where applicable.

US IT Hardware makes reasonable efforts to fulfill orders within the shipping timeframe represented at the time of purchase.

If US IT Hardware determines that an order cannot be shipped within the applicable promised timeframe, the customer will be notified and provided with any options required by applicable law.

US IT Hardware will comply with applicable federal and state requirements concerning delayed shipments, cancellations, and refunds.

Cancellation requests made before shipment are subject to applicable order terms and product-specific restrictions.

Certain products may enter processing, configuration, procurement, or fulfillment shortly after an order is placed and may therefore be subject to cancellation restrictions.

Where applicable law provides a cancellation or refund right, US IT Hardware will comply with the applicable legal requirements.

To the extent permitted by applicable law, US IT Hardware may investigate returns that appear fraudulent, abusive, or materially inconsistent with this Return Policy.

Nothing in this provision authorizes US IT Hardware to deny a return or remedy to which a customer is legally entitled.

US IT Hardware may authorize an exception to this Return Policy in writing.

An exception granted for one transaction does not modify this Return Policy or establish a continuing obligation to grant similar exceptions.

Nothing in this Return Policy is intended to waive, exclude, restrict, or limit any right, remedy, warranty, or protection that cannot legally be waived, excluded, restricted, or limited under applicable federal, state, or local law.

If any provision is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in effect.

US IT Hardware may update this Return Policy from time to time.

Unless otherwise required by applicable law or expressly agreed in writing, the Return Policy applicable to a purchase will generally be the version in effect at the time of that purchase.

Mountech Cables LLC dba US IT Hardware
Returns / RMA: [email protected]
General Support: [email protected]

Return Address:
Mountech Cables LLC dba US IT Hardware
Attn: Returns – RMA #________
120 Stryker Lane STE 402
Hillsborough Township, NJ 08844