Question 1

Can I cancel my order?

Accepted Answer

Contact us as soon as possible with your order number. If the order hasn't shipped yet, we can usually cancel it. Once it has shipped, it's handled as a return under our return policy.

Question 2

What are the main points of your return policy?

Accepted Answer

All periods run from the delivery date. A refund can be requested within 14 days; a replacement within 30 days, which matches our Standard 30-Day Warranty. Every return needs an RMA number first, and the part must arrive back with all its accessories and packaging. Returns for change of mind, wrong selection or compatibility carry a 25% restocking fee and you pay the return shipping; if the part is dead on arrival or we shipped the wrong item, we pay it and there's no fee. Premium shipping charges aren't refunded. The full terms are in our Return Policy.

Question 3

How do I start a return?

Accepted Answer

Email claims@usithardware.com or submit the return form with your order or invoice number, the product, the delivery date and the reason. Allow up to 2 business days for the RMA number. The part must arrive back with us within 10 calendar days of the RMA being issued, with the RMA number written clearly on the outside of the package; packages without one may be refused.

Question 4

How long do refunds take?

Accepted Answer

Refunds are generally processed within 10 business days after we receive and inspect the return, to the original payment method, and you get a confirmation email when it's done. Any restocking, testing or non-refundable shipping charges are deducted first. How long it then takes to show on your statement depends on your bank or card issuer.

Returns

Can I cancel my order?

What are the main points of your return policy?

How do I start a return?

How long do refunds take?

Need help finding the right part? Fill out the form and we'll get back to you.