What if a part is dead on arrival or fails under warranty?

US IT Hardware · Updated September 2026

Contact us as soon as you can: email [email protected] with your order number, the part's serial number and what's wrong, and we'll issue an RMA within 2 business days. We may ask for some troubleshooting steps first. A part confirmed dead on arrival is replaced under our Standard 30-Day Warranty and we pay the return shipping; replacements ship by standard ground. If testing finds no fault, or the issue is compatibility with your system, it's treated as a normal return, and a $10 testing fee may apply. See our Warranty Policy and Return Policy.