RMA process

The fastest way is to submit the return form with your order number, serial number(s) and reason. You can also email [email protected] or call +1 (551) 421-5162. Include your order or invoice number, the product, the delivery date and the reason. Allow up to 2 business days for the RMA number if the item is eligible under our Return Policy: refund requests within 14 days of delivery, replacement requests within 30 days.

Start a return

Securely pack the item in anti-static packaging with adequate padding. Write the RMA number clearly on the outside of the package. Inside, include a copy of your invoice or bill of sale along with your name, address, phone number, a short description of the problem, and the RMA number.

Send the package to: US IT Hardware, Inc., Attn: Returns - RMA #, 120 Stryker Lane STE 402, Hillsborough Township, NJ 08844. The package must arrive within 10 calendar days of the RMA being issued, so ship promptly with a trackable service and keep proof of shipment. Packages received without a valid RMA number may be refused. If the part is dead on arrival or we shipped the wrong item, we provide or pay for the return shipping; otherwise return shipping is at your expense.

When your return arrives, our team inspects and tests it against the RMA. Approved refunds are generally processed within 10 business days after inspection, to the original payment method, less any restocking (25% on customer-initiated returns), testing or non-refundable shipping charges. Replacements ship by standard ground. We will email you once your RMA has been processed.

Back up and securely erase any data on a drive before returning it. US IT Hardware is not responsible for data left on returned media.