What if my order arrives damaged?

US IT Hardware · Updated September 2026

If the box arrives visibly damaged, refuse the delivery where you can and tell the carrier. If you find damage after opening, keep the box and packing materials, notify the carrier, and report it to us within 2 business days of delivery so we can help with the claim. A wrong or missing item should be reported within 24 hours of delivery. Contact us with your order number.